Ethics & safety
What we will not do, written down before you ask.
An educational pilot working with people's decisions has to publish its limits, its complaint routes, and its failures. This page is the standard we hold ourselves to.
Principles
Five commitments that govern facilitation
Dignity
No exercise requires a person to disclose more than they choose. Nobody is made an example of. Facilitators do not interpret a learner's history back at them.
Agency
Every activity can be declined without penalty to assessment. Withdrawal is available at any point, and no learner is asked to justify leaving.
Non-coercion
We do not use scarcity pressure, shame, loyalty framing, or escalating commitment in teaching, in sales, or in retention. If you need to think about it, that is the correct response.
Proportion
Claims are kept proportionate to evidence. Where we do not know, we write that we do not know rather than reaching for a persuasive phrase.
Correction
When we are wrong, we correct the record visibly and date the correction. Silent edits to published material are not permitted.
Scope limits
Explicitly outside the scope of this programme
If your need is on this list, this programme is the wrong instrument. Say so on your application and we will decline honestly rather than enrol you.
- Therapy, counselling, or psychotherapy of any modality
- Medical, psychiatric, diagnostic, or medication advice
- Legal advice or representation
- Crisis intervention, suicide risk assessment, or emergency support
- Licensed professional training or supervision
- Accredited university education or academic credit
- Deception detection, behavioural profiling, or interrogation technique
- Any claim of neurological change, trauma healing, or guaranteed results
Incident response
The escalation ladder
Facilitators follow these six steps in order. There is no discretion to skip a step.
- STEP 1
Pause
The facilitator stops the activity immediately — before responding to content.
- STEP 2
State the limit
The scope boundary is said out loud, plainly, without implying fault.
- STEP 3
Offer a private check-in
A one-to-one conversation is offered, off the record, with no assessment consequence.
- STEP 4
Signpost
Appropriate external services are provided in writing. No clinical advice is offered.
- STEP 5
Record
The event is logged with a reference, severity, and action taken within 24 hours.
- STEP 6
Review
The case is reviewed at the weekly safety meeting and, where needed, the policy is changed.
Complaints
How to raise a concern
Complaints are reviewed by someone not involved in the matter. Assessment disputes go to an independent second marker, whose mark may be higher, lower, or the same.
Acknowledged
2 working days
You receive a written reference number.
Outcome
15 working days
Or a revised timeline, in writing, with a reason.
Appeal window
20 working days
One appeal on process, new evidence, or proportionality.
Transparency log
Open cases and closed cases
Once the pilot produces real records, aggregate case data is published here every quarter.
The case records below are demonstration entries created to show the reporting format. No real complaint or incident is represented.
| Reference | Type | Category | Severity | Status | Summary |
|---|---|---|---|---|---|
| CMP-2026-004 | Complaint | Facilitation conduct | low | Resolved | Learner reported a session ran past agreed time without a check-in. Upheld; scheduling standard revised. |
| CMP-2026-005 | Complaint | Assessment fairness | moderate | In Review | Learner disputes rubric application on Module 3. Independent second marker assigned. |
| INC-2026-002 | Incident | Scope boundary | moderate | Closed | A learner disclosed distress during a live session that fell outside programme scope. Action: Session paused, private check-in offered, external support information provided, no clinical advice given. |
| INC-2026-003 | Incident | Data handling | low | Acknowledged | A reflection artefact was shared to the wrong cohort channel for eleven minutes. Action: Removed, learner notified same day, channel permissions tightened. |
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